Rights & roles
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      1. Helpdesk
      2. HinSchG module (Hintbox)
      3. Rights & roles

      What notifications are available for the different user roles?

      In this chapter, we will show you which notifications the different user roles receive.

      E-mail name Description Recipient of the e-mail
      Information on the use of an e-mail address If an e-mail address is used twice by a whistleblower without being logged into the mailbox, then this e-mail is sent to confirm the owner of the e-mail. Administrator, manager, reader, whistleblower
      Auto Reply new report available As soon as a new report arrives in your Hintbox, your administrators and managers will receive this email. The email can still be extended with the report link. Administrator, Manager
      Auto Reply report received Once the whistleblower's report is successfully received, the whistleblower will receive the mail confirmation about the receipt of the report. Whistleblower
      Confirm mail address message Once a user changes their email address, it must be confirmed via the change confirmation email. Administrator, manager, reader, whistleblower
      Notification about deletion deadline All editors of a report receive a reminder about the expiry of the deletion deadline. Administrator, manager, reader
      E-Mail Footer This text will be integrated as a footer, in all email texts. Administrator, manager, reader, whistleblower
      Invitation link message As soon as you invite another user as an administrator, this user will receive a link to complete the account via this e-mail. The link in the email is only active for 24h for security reasons. Administrator, Manager, Leser
      Failed logins to your Hintbox account As soon as there are several failed attempts to log in a user, the user will receive a notification about the failed login attempts. Administrator, manager, reader, whistleblower
      New message If a new message is ready for a whistleblower or administrator, manager, reader, then this email will be used. Administrator, manager, reader, whistleblower
      Auto Reply report received via email interface If a report is submitted via the email interface, then this email is sent to the whistleblower. Whistleblower
      Recover password message If the "Forgot password?" function is used, this e-mail will be sent to the user. Administrator, manager, reader, whistleblower
      Notification of upcoming deadline Users with access to reports with upcoming deadline dates will receive early notification with this email. Administrator, Manager, Reader
      Auto Reply assigned person changed If an administrator or manager or reader is assigned a report, then they will be notified about it with this email. Administrator, Manager, Reader
      Content of the mail for rejected reports If a report is rejected, then the whistleblower can be notified, if needed, with this email. Whistleblower
      Report moved to trash If a report is moved to the trash, then the whistleblower can be notified with this email, if needed. Whistleblower
      Notification about process progress of the report This is the notification to the whistleblower of the actions taken to investigate the report. Whistleblower
      Support problem message to administrators This notification informs the administrator about the support request of a manager or reader. Administrator