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What notifications are available for the different user roles?
In this chapter, we will show you which notifications the different user roles receive.
| E-mail name | Description | Recipient of the e-mail |
|---|---|---|
| Information on the use of an e-mail address | If an e-mail address is used twice by a whistleblower without being logged into the mailbox, then this e-mail is sent to confirm the owner of the e-mail. | Administrator, manager, reader, whistleblower |
| Auto Reply new report available | As soon as a new report arrives in your Hintbox, your administrators and managers will receive this email. The email can still be extended with the report link. | Administrator, Manager |
| Auto Reply report received | Once the whistleblower's report is successfully received, the whistleblower will receive the mail confirmation about the receipt of the report. | Whistleblower |
| Confirm mail address message | Once a user changes their email address, it must be confirmed via the change confirmation email. | Administrator, manager, reader, whistleblower |
| Notification about deletion deadline | All editors of a report receive a reminder about the expiry of the deletion deadline. | Administrator, manager, reader |
| E-Mail Footer | This text will be integrated as a footer, in all email texts. | Administrator, manager, reader, whistleblower |
| Invitation link message | As soon as you invite another user as an administrator, this user will receive a link to complete the account via this e-mail. The link in the email is only active for 24h for security reasons. | Administrator, Manager, Leser |
| Failed logins to your Hintbox account | As soon as there are several failed attempts to log in a user, the user will receive a notification about the failed login attempts. | Administrator, manager, reader, whistleblower |
| New message | If a new message is ready for a whistleblower or administrator, manager, reader, then this email will be used. | Administrator, manager, reader, whistleblower |
| Auto Reply report received via email interface | If a report is submitted via the email interface, then this email is sent to the whistleblower. | Whistleblower |
| Recover password message | If the "Forgot password?" function is used, this e-mail will be sent to the user. | Administrator, manager, reader, whistleblower |
| Notification of upcoming deadline | Users with access to reports with upcoming deadline dates will receive early notification with this email. | Administrator, Manager, Reader |
| Auto Reply assigned person changed | If an administrator or manager or reader is assigned a report, then they will be notified about it with this email. | Administrator, Manager, Reader |
| Content of the mail for rejected reports | If a report is rejected, then the whistleblower can be notified, if needed, with this email. | Whistleblower |
| Report moved to trash | If a report is moved to the trash, then the whistleblower can be notified with this email, if needed. | Whistleblower |
| Notification about process progress of the report | This is the notification to the whistleblower of the actions taken to investigate the report. | Whistleblower |
| Support problem message to administrators | This notification informs the administrator about the support request of a manager or reader. | Administrator |