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What notifications are available for the different user roles?
In this chapter, we will show you which notifications the different user roles receive.
| E-mail name | Description | Recipient of the e-mail |
|---|---|---|
| Information about using a mail address | If an e-mail address is used twice by a whistleblower without being logged into the mailbox, then this e-mail is sent to confirm the owner of the e-mail. | Administrator, manager, reader, whistleblower |
| Auto Reply new report available | As soon as a new report arrives in your Hintbox, your administrators and managers with the appropriate permissions will receive this email. The email can also include the report link. | Administrator, manager |
| Auto Reply report received | Once the whistleblower's report is successfully received, the whistleblower will receive the mail confirmation about the receipt of the report. | Whistleblower |
| Confirm mail address message | Once a user changes their email address, it must be confirmed via the change confirmation email. | Administrator, system administrator, manager, reader, whistleblower |
| Notification about deletion deadline | All users with the appropriate permissions for a report receive a reminder when the deletion deadline expires. | Administrator, manager, reader |
| E-Mail Footer | This text will be integrated as a footer, in all email texts. | Administrator, system administrator, manager, reader, whistleblower |
| Invitation link message | As soon as you invite another user as an administrator, this user will receive a link to complete the account via this e-mail. The link in the email is only active for 24h for security reasons. | Administrator, system administrator, manager, reader |
| Failed logins to your Hintbox account | As soon as there are several failed attempts to log in a user, the user will receive a notification about the failed login attempts. | Administrator, system administrator, manager, reader, whistleblower |
| New message | If a new message is ready for a whistleblower or administrator, manager, reader, then this email will be used. | Administrator, manager, reader, whistleblower |
| Auto Reply report received via email interface | If a report is submitted via the email interface, then this email is sent to the whistleblower. | Whistleblower |
| Recover password message | If the "Forgot password?" function is used, this e-mail will be sent to the user. | Administrator, system administrator, manager, reader, whistleblower |
| Access restored message | If an administrator grants you access to the notes again, this email will be sent. | Administrator, manager, reader, whistleblower |
| Notification of upcoming deadline | Users with access to reports with upcoming deadline dates will receive early notification with this email. | Administrator, Manager, Reader |
| Auto Reply assigned person changed | If an administrator or manager or reader is assigned a report, then they will be notified about it with this email. | Administrator, Manager, Reader |
| Content of the mail for rejected reports | If a report is rejected, then the whistleblower can be notified, if needed, with this email. | Whistleblower |
| Report moved to trash | If a report is moved to the trash, then the whistleblower can be notified with this email, if needed. | Whistleblower |
| Notification about process progress of the report | This is the notification to the whistleblower of the actions taken to investigate the report. | Whistleblower |
| Support problem message to administrators | This notification informs the administrator about the support request of a manager or reader. | Administrator |
Important information about emails:
All roles that can receive this email are specified for the recipients of the email. This does not mean that an email is automatically sent to all user groups in every case.
An example:
A person has reset their password and receives an email. This information is intended for this person only and is not sent to other users at the same time.